Support

I lost my progress

Progress lives on your device. If you uninstalled the game or changed phones, what saves you is the Google Play Games backup: if you had signed in, your profile, cups, streak and stats come back on their own when you reinstall and sign in with the same account.

If you never signed in, there is no backup and the progress cannot be recovered. That is the price of a game with no servers of its own.

I am not on the ranking

Three things are needed to reach the world table:

• Play on Android, which is where Google Play Games lives.
• Accept the Play Games sign-in inside the game.
• Finish at least one match: the rating is sent when it ends.

The table on this site is not instant: it refreshes every so often, so your score may take a while to show up here even when the game already has it.

Play Games will not sign me in

• Check that the Google Play Games app is installed and up to date.
• Open Play Games on its own once and sign in with your Google account.
• With several accounts, make sure the active one is the one you want.
• The game works fine signed out: you only lose ranking, achievements and backup.

Changing the language

Under Settings → Language. The game speaks Spanish, English, Portuguese, French, Italian and German, and follows your device language by default.

The game is slow or drains the battery

In Settings you can turn off animations and vibration, which are the heaviest things on older devices. Closing other background apps helps too.

Deleting my data

Uninstalling the game removes everything held on the device. What you stored in Google Play Games — score, achievements and backup — is deleted from the Play Games app itself: profile, settings, delete game data.

The full detail is in the privacy policy.

Reporting a bug

Write to contacto@mycomuapp.com and say what you were doing when it happened. It helps a lot to include:

• Your phone model and Android version.
• The game version, shown under About.
• The crash log: also under About, and copyable. It keeps the last five errors and is never sent anywhere unless you paste it yourself.